Last Updated: June 2026

This Refund Policy explains how Crownbett handles refunds, voided bets, cancelled markets, and payment issues.

1. Deposits

Successful deposits are credited to your Crownbett wallet and are generally not refundable once used for betting. If a deposit is charged but not credited, contact support with the transaction reference for review.

2. Voided or Cancelled Bets

If a market is voided, cancelled, or settled as refundable under our betting rules, the qualifying stake may be returned to your wallet. Multi-bet tickets may be recalculated according to the remaining valid selections.

3. Duplicate or Failed Payments

If you believe you were charged twice, charged incorrectly, or your payment failed after debiting your account, contact Crownbett support with proof of payment. We will review with the relevant payment provider.

4. Withdrawals

Withdrawal requests may be delayed or rejected if account verification is incomplete, payment details are incorrect, suspicious activity is detected, or additional checks are required.

5. Non-Refundable Situations

• Confirmed bets that are settled correctly.
• Losses from accepted tickets.
• Incorrect selections made by the user before confirming a bet.
• Promotional credits or bonuses outside their stated rules.

6. Review Time

Refund and payment investigations can take time depending on the payment provider, transaction records, and verification requirements. Crownbett will aim to handle support requests fairly and promptly.

7. Contact Support

For refund or payment concerns, contact Crownbett support with your account details, transaction reference, amount, date, and screenshots where available.